Returns Policy

Returns Policy

Your statutory rights are not affected by our Returns Policy. To the extent that any provision in our
Returns Policy that conflicts with your statutory rights, your statutory rights will prevail and the particular
offending provision in our Returns Policy will be deemed inapplicable.

Returns (refunds and exchanges)

If you are unhappy with your item, please let us know. Our Returns Policy gives you 14 days to return or
exchange an item bought online with a valid receipt. If 14 days have gone by since your purchase, we
cannot offer you a refund or exchange.

To be eligible for a refund or exchange, goods must be returned in a re-saleable condition. That means
your item must be unused and in the same condition that you received it. The item must be in the original
packaging and returned with any accessories, labels and “free gifts” or bonus items.

To complete your refund or exchange, we require a receipt or proof of purchase. Please do not send
your purchase back to the manufacturer.

Refunds (if applicable)

Once your returned item is received and inspected, we will send you an email to notify you that we have
received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your
credit card or original method of payment, within 14 calendar days. If you paid extra for delivery of the
goods, the cost of standard delivery will also be refunded.

The only situation where only partial refunds are granted (if applicable):
– Any item that is returned more than 14 days after delivery.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale items

We do not offer refunds for sale items, unless they are faulty.

Exchange (if applicable)

We only replace items if they are defective or damaged. If you need to exchange an item for the same
item, please send us an email at [email protected] and post your item to:

The Old St. Lawrence School
Westminster Road
Kirkdale
Liverpool
L4 3TQ

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit
for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves
to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping

To return your product, please mail your product to:

The Old St. Lawrence School
Westminster Road
Kirkdale
Liverpool
L4 3TQ

with your details and reason for returning.

You will be responsible for paying for your own shipping costs for returning your item, unless the item is
faulty. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be
deducted from your refund. Depending on where you live, the time it may take for your exchanged
product to reach you, may vary. If you are shipping an item over £50, you should consider using a
trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive
your returned item.

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